Last updated: March 19, 2026
Free Shipping
Orders over $150 AUD
Same-Day Dispatch
Order before 2pm AEST
Full Tracking
Every order, every time
We currently ship within Australia only. International shipping is not available at this time.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Free Standard ShippingOrders over $150 | 2–7 business days | FREE |
| Standard ShippingOrders under $150 | 2–7 business days | $10.00 |
| Express ShippingAll orders | 1–3 business days | $15.00 |
Heavy Item Note
Products over 5kg (larger professional kits and bulk orders) may have different shipping costs, automatically calculated at checkout based on your cart weight.
If your package hasn't arrived within 21 days of dispatch, we will provide a full refund or send a replacement at no additional cost. Your choice — no questions asked.
If your order arrives damaged, simply email us a photo within 24 hoursof delivery. We'll:
If you did not purchase shipping protection and your order arrives damaged, you will need to place a new order. We will issue a prepaid return shipping label for the damaged item.
Need to update your address?
Contact us within 2 hours of placing your order for a free address update. After shipping, Australia Post charges a $12 redirection fee which we pass through at cost.
Pre-order products ship on the estimated date shown at checkout. We'll email you when your order is dispatched with full tracking details. If there are any delays to the estimated shipping date, we'll notify you and offer the option to cancel for a full refund.
For current pre-order shipping estimates, see the product page or our Starter Kit page.
Once your order ships, you'll receive an email with your tracking number and a link to track your parcel. You can also check your order status anytime by logging into your account.
Have a shipping question? Email us at support@opalbeauty.com.au — we respond within 12 hours.
